Lloyds Pharmacy integration
We started initially with the Lloyds Pharmacy integration, auditing 123 sites and producing detailed site packs for internal approvals and signage contractors. Then, following the acquisition of The Home Retail Group, we ramped up our team to provide similar brand application support for the rollout of a new Argos store-in-store format across a further 100 stores.
A customer journey approach
Our brand application process involves studying the main routes that customers take as they approach each store, navigate the car parks and then internally through main entrances and shopping aisles. This analysis highlights the best and most visible locations for key branded signage, wayfinding and customer information that promotes the new brands and informs customers about the store changes.
Intelligent interpretation of brand guidelines
Our team of experienced brand application designers interpret brand and store guidelines and apply the key principles and rules to each individual opportunity at each store. The value we add is in the customer centred interpretation of these guidelines. Every site and situation is different, so we need to constantly adjust, tweak and apply the rules in ways that are not always covered. We have to balance our interpretation of the guidelines against any potential cost implications, planning authority risks and the delicate relationship between the Sainsbury's master brand and the new secondary brands.
Our intelligent and independent approach to interpreting the various guidelines reduced internal approval friction and resulted in guidelines being updated to represent real-world situations. This constant improvement creates more robust guidance, resulting in a quicker and more efficient process for the wider rollout.
We continue to work with Sainsbury’s supporting them with new store openings and major refurbishments.